Refund & Cancellation Policy

Haznox offers a Free plan with no payment required, so you can try the product before subscribing to a paid plan. There is nothing to cancel or refund on the Free plan.

Haznox does not have a standalone "Cancel Subscription" action. Instead, you cancel a paid plan by downgrading to the Free plan from Settings → Billing. This takes effect immediately — there is no waiting period, and you don't need to contact us to stop being billed.

When you downgrade to Free (or to a lower-priced paid plan) before your current billing period ends:

• Your active Razorpay subscription for the old plan is canceled immediately, so it will not renew or charge you again.
• The unused portion of the amount you already paid for the current cycle is calculated and issued to your account as account credit, not as a cash refund to your original payment method.
• Account credit is automatically applied toward your next paid-plan charge, so if you re-subscribe or upgrade later, you pay less until that credit is used up.
• AI generation credits already consumed during the cycle are not refunded or restored; unused generation credits for the current cycle are not carried over once you move to the Free plan.

When you upgrade, any account credit on your account is applied first, and you are charged only the prorated difference for the remainder of your current billing period via a one-time Razorpay payment. Your plan and any additional AI credits are granted as soon as that payment is confirmed. Upgrade payments are not refundable once the plan change has taken effect, except as described in Section 6.

Paid plans renew automatically at the end of each billing period using the payment method authorized through Razorpay (including UPI AutoPay mandates). To avoid being charged for the next cycle, downgrade to Free (Section 2) before your renewal date — once a renewal payment has been successfully collected, that period's charge is treated the same as any other completed billing cycle under Section 3 and is not refunded for time you choose not to use afterward.

Because subscriptions are processed by Razorpay, most payment issues (a failed charge that didn't go through, a payment stuck in an incomplete state) resolve automatically and never reach your bank statement. If you believe you were charged in error — for example, a duplicate charge for the same billing period, or a charge that doesn't match the plan you selected — contact us at info@haznox.com with your account email and the payment date. We will investigate against Razorpay's transaction records and, where a genuine billing error is confirmed, issue a refund to your original payment method through Razorpay. Approved refunds are typically processed within 5–7 business days, though your bank or card network may take longer to reflect it.

• Dissatisfaction with AI-generated output quality, or a connected platform (Facebook, Instagram, LinkedIn, X) rejecting, restricting, or removing published content — see Sections 5 and 7 of our Terms of Service.
• Outages or downtime caused by a third-party platform, AI provider, or payment processor outside our control.
• Time remaining on a plan you stop using without downgrading — a subscription runs until you downgrade or it is otherwise canceled, per Section 2.

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Questions about a charge, cancellation, or this policy can be sent to info@haznox.com.